Can AI help reverse the Great Resignation?

Some call it an employee's journey in their current workplace; others describe it as uncovering the tools and culture employees need to do their work successfully. But whatever you call the employee experience, it is driving employers even harder to better understand how they can offer a much more positive work environment -- no easy task, especially in the wake of the past 16 or so months as COVID changed the workplace. "I believe the entire dynamic and what employee experience looked like shifted since the pandemic," says Sugi Venkatesh, division vice president – HR, for Global Product and Technology on ADP's Human Resources team. Venkatesh adds that during the pandemic, ensuring a positive employee experience not only meant the workforce was engaged and taking care of customers, but it also became the only way to stay in business. "Many organizations went from employee experience being a focus area to it being the top priority, with real dollar investments," he says, adding that the paradigm shift also brought with it a need to accelerate the employee experience through technology.