Council Post: How Conversational AI Can Help Digital Transformation Succeed

Pat Calhoun, a visionary leader focused on UX and adoption, is the CEO and Founder of Espressive, transforming enterprise self-help with AI. One of the most dramatic workplace shifts caused by the pandemic is the escalation of digital transformation initiatives. The numbers say it all. According to research by Twilio, 79% of digital transformation budgets grew in response to the pandemic -- and 26% grew "dramatically." Gartner, Inc. also found that over 80% of CEOs have a digital transformation program underway, and 69% are using Covid-19 as a catalyst to focus on resigning their businesses.