AIOps: The Key to a Strong Position in the Rising Open Digital Ecosystem - RTInsights

AIOps will enable the use of network analytics to enhance the customer experience for use cases such as energy efficiency improvement, network planning, and roaming cost reduction. The telecom industry is at a turning point: many communication service providers (CSPs) continue to sell connectivity as bandwidth demands increase and average revenue per user (ARPU) decreases, while others begin to take full advantage of 5G and expand their value proposition. As pressures around 5G cost, scale and quality-of-service accelerate, CSPs are challenged to quickly change to new operational and business models or attempt to succeed with cost-cutting measures alone. It is the intersection of groundbreaking technologies such as edge computing, artificial intelligence (AI), machine learning (ML), the cloud, and the Internet of Things. Further, CSPs face urgent pressures to strengthen their value proposition in the digital ecosystem as hyperscalers push deeper into the telecom space.