How to build better conversational AI bots for business uses

Chatbots and AI assistants need further development to reach the point where they can fully understand the nuances of language and engage in real conversations with people. But good design can help organizations overcome the limitations of existing conversational AI bots, according to developers at companies on the leading edge of the trend. "I think it's a myth that we'll have to wait until the best AI materializes to improve assistants," said Cathy Pearl, head of conversation design outreach at Google. "Actually, we can do a lot now with good design principles and a little technology that we have now." Conversational AI was one of the big discussion topics at the 2019 Re•Work Deep Learning Summit in San Francisco.