Rebooting the post-pandemic enterprise with AI automation

The damage from pandemic-induced lockdowns, office and school closures and consumer retrenchment continue to reverberate through the economy. As the crisis drags into its seventh month, it has left businesses facing hard choices in adjusting to what now seems like many permanent changes. Required actions to address the COVID-19 crisis can be divided into three major stages: Respond, Recover and Thrive. These three stages are interspersed with two additional interim stages, and culminate in a long-term operating environment we call the'next normal'. The early months were focused on business survival through a series of reactionary changes, which was followed by mid-term operational stabilization in a world with diminished demand, continued socio-political restrictions and unpredictable events.