BCS Technology Launches Machine Learning-Based Chatbot Solution to Drive Customer Insights

BCS Technology, a Global IT company headquartered in Australia providing end to end solutions in big data and analytics, announced the launch of their chatbot solution -- Interactive Social Airline Automated Companion (ISAAC) built on Cloudera's modern platform for machine learning and analytics optimized for the cloud -- Cloudera Enterprise. ISAAC is now available on Cloudera's Solutions Gallery. ISAAC, analyses customer conversations in the airline and travel industry to derive insights and gain a 360-degree view of their customers in the easiest and most convenient way possible. The solution combines the use of modern big data analytics technologies and natural language processing (NLP) by leveraging Microsoft's LUIS framework and the Cloudera Enterprise platform. Businesses are able to create a customer experience using ISAAC that not only generates effective communication using predictive analytics, but also has the ability to collect this data and transform and translate it into prospective strategies and opportunities.