HMRC to use voice recognition to speed up calls

The announcement comes as part of a series of measures the government says will improve HMRC services and make the authority "quicker, fairer and more modern". Mr Murray announced the plans in a speech to tax professionals on Tuesday. "We are going further and faster to overhaul the way HMRC works," he said. That included simplifying systems, such as the declaration of income from so-called side-hustles for tax purposes. It also meant learning from the private sector to make customer service more efficient. A report by the Public Accounts Committee of MPs in January included figures that showed the failings of HMRC's phone line.