Workforce AI: The Driverless Contact Center - Aspect Blogs

Are there any two words that strike more hopeful excitement and visceral fear into the hearts of men and women than "Artificial Intelligence"? We revel in the prospect of robots and software that can shoulder difficult tasks for organizations and human beings as individuals, while being fearful that robots could get smarter than we are as human beings. Artificial Intelligence (or more commonly just "AI") is already here. It's in the iRobot that cleans your floors. It's in the autopilot features of commercial airlines that do most of the work in guiding a aircraft from one location to another.