Survival of the Quickest: How to Hack a Pandemic with Intelligent Automation - Appian Blog

Nobody knows for sure what the post-COVID world will look like. But you can certainly bet it's going to be different. The pandemic has already pummeled the global economy and exposed weaknesses in supply chains and vintage software systems. But it has also accelerated automated delivery of goods and services, autonomous customer interactions and forced companies once skeptical of work-from-home culture to embrace it more than ever before. "And, yet, for many executives," says Muthulakshmi (Lakshmi) N, Global Head, Intelligent Process Automation and AI at Tata Consultancy Services (TCS), "a major roadblock to scaling automation is the misconception that aggressive, holistic automation will produce widespread job loss. But this view fails to imagine the new types of jobs that will be created when automation frees employees from work that can be done faster, better, and less expensively by artificial intelligence (AI)."