6 UX Tips for Designing Your Best Chatbot – Wizeline Engineering

Over the last few months, I've been focused on product design for chatbots--both text and voice. As a UX designer with a background in graphic design, it's been refreshing to shift focus towards non-visual user experiences. Culled from my research on conversational chatbot interfaces, user journeys, personas and bots I've created with talented engineers at Wizeline, here are my tips for designing the best chatbot experiences. The most basic chatbot user experience is to inform the user of your bot's capabilities, so they know what to expect from it in the future. It is just as crucial to offer some automated content to push regularly, to re-engage the user rather than wait for them to interact with the bot.