Artificial Intelligence Falls Flat – Workforce

Human resources leaders have an idea that artificial intelligence and machine learning tools are going to transform the way they use their HR management systems. They are right, in theory. For years HRMS vendors have been talking about the promise of AI and machine learning and how these tools will soon behave more like Netflix and Amazon, and customers are excited. "They want an individualized experience based on who they are, what they prefer, and what people in similar roles have done," said David Ludlow, group vice president of SAP SuccessFactors. They also want predictive analytics that will help HR leaders attract and retain a more effective and sustainable workforce, said Chris Havrilla, vice president of HR technology and solutions provider strategies at Bersin, Deloitte Consulting LLP.