New Digital Innovation Hub: MSX International Drives Digitization Of Business Processes For Automotive Industry

The majority of successful players in the automotive industry have transformed their business models over the past few years in response to the challenges of digitization. But while many are getting on track to digitize their core product offerings, the underlying business processes still show a high rate of manual work. Warranty handling is a prime example. Automotive manufacturers spend an estimated $50 billion on managing warranty claims each year1. In response to this and to accelerate digital transformation within key business processes of automotive manufacturers, MSX International (MSX) has joined forces with Boston Consulting Group Digital Ventures (BCGDV).