In 2020, AI will aid administrators and CISOs will refresh internal security

As healthcare provider organizations confront the steep challenge of securely and efficiently bridging the digital gaps among various technology systems, many are looking to cloud technologies that empower interoperability, marry healthcare information systems with AI, and ensure the privacy and security of patient data. With this in mind, Healthcare IT News turned to Concord Technologies, a cloud fax and document process automation company (it will be in booth 634 at HIMSS20 in March), to look ahead at 2020 and identify three trends with AI-based cloud fax technology. The CAQH Index shows a $9.8 billion savings opportunity for the healthcare industry by reducing the administrative burden found in eligibility and benefit verification, prior authorization, claim submission, coordination of benefits or a crossover claim, claim status inquiry, claim payment, and remittance advice. CAQH is a non-profit alliance of health plans and trade associations developing and leading initiatives designed to positively impact the business of healthcare. In 2020, AI-enabled technologies will transform administrative workflows across digital channels, reducing administrator and clinician burnout and improving overall staff satisfaction, said John Harrison, senior vice president at Concord Technologies.