Accenture forms AI practice with IPSoft

Accenture has announced what looks like a major step forward in the use of artificial intelligence (AI) within IT and business process operations by forming a new practice with IPSoft. Accenture will set up an Accenture Amelia practice to'develop go-to-market strategies, solutions and consulting service offerings around deployments of virtual agent technology'. The aim is to focus initially on clients in the banking, insurance and travel sectors. Last November, Accenture also announced an investment in AI at its Centre for Innovation in Dublin to help clients to'accelerate the integration of intelligence and automation to transform their businesses'. IPSoft is one of a group of technology providers emerging in the AI/cognitive learning space, which we discuss in our reports into Intelligent Automation (see Business Process Automation – what is Intelligent Automation? and work back).