A.I. concierge services – realizing the promise of big data - Content Loop

Business agility is becoming a strategic necessary. Companies cannot be competitive if they not staying ahead of their customers' expectations. You can see the effect of this when Apple introduced Siri in 2011 with the release of iPhone 4S, changing the customer experience. Since then, Google, Microsoft, and Amazon have all come up with their own A.I. concierge services to assure that they are meeting the customer expectations. Look at the current robotic interactive voice response (IVR) systems that require you to navigate through layers of menus to retrieve a simply answer: "Has my claim been paid?"