The AI-Driven Vision for Digital Performance Management

The goal is now in sight – if not yet in reach: a fully-automated operational production environment. The rise of DevOps shows the progress we've made in automating the provisioning and configuration of ops, as well as application deployment. IT Operations Management (ITOM), and in particular Application Performance Management (APM) are now well on their way to realizing this hands-off vision. In today's complex enterprise production environments, we still need people – but as the environments and applications become more difficult to manage, we must give our ops personnel smarter, more powerful tools. How to use an abacus – not the algorithms we're looking for First-generation monitoring tools simply took events and log entries and fed them to hapless ops personnel as alerts.