Adopting AI is the intelligent move for retail

Technology has long since advanced to the point where it can make decisions better than people can, and yet grocery managers are still happy to use their own experience to drive decision-making, sacrificing speed, efficiency and savings. By optimising key strategic areas of pricing and replenishment, and automating decisions using machine learning, retailers can combine the speed of their decisions with their KPIs (margins, volumes, mark downs). Yet still retailers are not currently marrying the two in a responsive and effective way. As part of Blue Yonder's recent survey of 750 grocery retailers across the globe, we asked some probing questions about decision making and customer service. The research revealed that grocery retailers believe robotics, machine learning and artificial intelligence will be some of the key game changers for the industry.