How Conversational AI will Boost the 2020s Economy

There is certainly no shortage of statistics or speculation on the subject. But perhaps someone should ask Alexa. Smart Speakers and intelligent Virtual Assistants have already had a significant impact on consumer culture, driving a preference for screenless, more natural interactions with brands. The latest research shows that Voice-driven self-service is emerging as a preferred medium of interaction in many parts of the customer journey. At the same time, Google and other API providers have moved Speech and Natural Language Processing into the Cloud, increasing the quality of these technologies while reducing the cost of entry.