The future of the workplace virtual assistant Citrix Blogs

The technology we use at home is slowly converging with the enterprise environment. The innovation taking place within the virtual assistant (VA) market -- and its potential to create an entirely new workplace reality -- is particularly exciting to see. Artificial intelligence-powered, voice-controlled assistants like Alexa, Google Assistant, Siri, and Cortana are already commonplace in many homes. This popularity is building pressure to integrate VA functionality into enterprise technology, as well, which could significantly reconfigure and enhance the employee experience. By 2021, Gartner, Inc. predicts that "25 percent of digital workers will use a virtual employee assistant (VEA) on a daily basis. This will be up from less than 2 percent in 2019."*