The Future of ITSM: Get Ready for Artificial Intelligence

Marcel Shaw is a Systems Engineer for Ivanti. Artificial Intelligence (AI) promises to dramatically improve technology in our homes and in the workplace. We all know what it's like to lose our keys. One day Alexa will notice we've forgotten our keys, or our wallet, and alert us before we leave the house. How could that be possible? Besides personal applications, AI is beginning to integrate into corporate and government networks.