How are UK Businesses Using AI to Improve CX? - Contact-Centres.com

Whilst UK business executives are increasingly interested in investing in AI, with over 80% thinking AI would add value now and in the future, 4 in 5 respondents recognise that there is a lack of knowledge in their organisations when it comes to understanding different AI technologies. This is a key finding from the latest research conducted by Odigo and Davies Hickman Partners with a UK sample of 205 business executives across different sectors in 2020. Odigo, a Capgemini brand formerly known as Prosodie-Capgemini, helps large organisations connect with individuals through world-class, cloud-based contact centre solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally.