Inference Releases NLP for AI-Powered Self-Service

Inference Studio 6.0 Includes Support for Google Dialogflow NLP and IBM Watson Tone Analyzer Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, announced general availability of Studio 6.0, which enables service providers to bring a new and more advanced class of service to market. This latest iteration of Inference Studio, which integrates the most advanced natural language processing (NLP) and Conversational AI technologies from Google and IBM, helps businesses eliminate complex IVR menus and elevates the customer experience beyond simple speech-enabled, directed dialog systems. Inference Solutions announces general availability of Studio 6.0, enabling service providers to bring a new and more advanced class of service to market "Adoption by a growing number of businesses is accelerating because the accuracy of core Natural Language Understanding resources has made great strides in the past year," says Dan Miller, lead analyst at Opus Research. "Companies and their customers are becoming more comfortable conversing with Intelligent Virtual Agents." Inference's Virtual Agents are resold by over 35 telecommunications carriers around the world to businesses of all sizes.