Macy's tests artificial intelligence tool to improve service

Five others -- Short Hills, New Jersey; Buford, Georgia; Atlanta, Georgia; North Miami, Florida; and Garden City, New York -- will have a feature that lets customers summon a sales associate. The two Miami locations will have it available in Spanish as well. Customers can click on macys.com/storehelp on their mobile device, but Potter said the company is working on an app. She declined to say when the tool might be rolled out nationwide.