Agile Business: Efficient, Effective & Growing Robotics & AI influence business models and employee skillsets

When Everest Group asked me to lead its research on Service Delivery Automation (SDA) last year, the significance of this new role was not immediately clear to me. It is only now, a year older and wiser, that I realize that new roles and job titles are harbingers of change. They are one of the many effects of disruptive technology and its impact on the workplace. What are the implications and why is the emergence of such new titles significant? New titles are popping up all over the industry.