3 Dimensions of the Context problem in Chatbots – KritiAI – Medium

The main problem in creating chatbots is the problem of context. As we see for a webpage flow, the contexts are simplified, the routing is seamless and fulfillment delivery is frictionless. If there is an issue, there are well defined error protocols (e.g. The user can respond with anything at any point in the flow. The chat channel api will forward the input to your webhook endpoint.