Warehouse AI: High Expectations, Not Hitting Potential

Artificial Intelligence is a warehouse game-changer, but organizations are struggling to use it optimally, according to market study insights released today from Lucas Systems. The study, which examined AI's use, perception and value, was implemented by market research firm, Vanson Bourne, and commissioned by Lucas Systems, a pioneer in AI-based systems with 23 years of experience implementing AI-powered software into more than 400 warehouses worldwide. Survey respondents, which included executives, directors, and warehouse managers from 350 US and UK organizations, stated using AI mostly for inventory management and also expressed challenges with using AI more broadly. According to the study, executives are optimistic about AI - counting on quick and generous returns from their investment and expecting an average ROI of more than 60 percent within 5 years. Despite this optimism, 99 percent of organizations say they face challenges to use AI more effectively. Top reasons were: perceptions of high costs compared to benefits; concerns about risks and control of operations decisions; cost and time for training and a lack of understanding for implementation.