Artificial Intelligence Opens Up The World Of Financial Services

If you're running a financial services firm, and you want to promote digital transformation, you need to decide what exactly needs to be transformed. "In all honesty, what areas aren't there?" says Teddy Flo, general counsel at Zest AI. "The financial services industry is vastly behind other consumer-centric industries in a lot of ways." Any and all transformations should have one goal, and one goal only: delivering to the customer -- ultimately enriching their relationships with banks and nonbanks alike. "You can't change anything for the better if everyone doesn't have equitable access to capital," Flo says. "The way we make decisions on credit should be fair and inclusive and done in a way that takes into account a greater picture of a person."