Part 2: Who needs ITIL in the age of smart machines?

I have previously argued that ITIL has difficulties keeping up with the new iterative, Agile development methodologies that are transforming IT departments. That is not the only problem ITIL faces – arguably an even bigger issue is'Lack of success' from a maturity standpoint. According to Gartner, Overall, IT vendor management maturity for the approximate 1,000 assessments conducted since September 2010 is at a Level 2.4 (repeatable)" out of a scale of five[1]. This is after 30 years of ITIL, millions of certified practitioners, 100s of certified ITSM solutions, and countless consulting organizations with practices around ITIL. While there are numerous reasons for lack of success and suggestions for improvements, they all tend to go back to project or program management, executive sponsorship and ongoing measurement.