From IT Transactions with BI to IoT Interactions with AI An argument for a 'Mid Office' architecture

Online Web Based Business showed first retail, and then, many other sectors, that Internet'location' was rapidly becoming more important than the physical location in attracting business. As Internet based business expands and transforms with IoT then understanding the concept of'interactions', rather than the format of IT based'Transactions', becomes necessary. The Enterprise orchestrates IoT event'Interactions' from the market into an the fastest optimum response using its internal IoT assets is the new competitive winner. Each stage of development of Internet based capabilities has increased the focus on winning business through smarter competitive Internet connected interactions. The recognition of the differences between activities and technologies of the so-called'Front Office' versus the'Back Office' become even more apparent with the introduction of IoT.