Genpact Helps Companies Use Artificial Intelligence to Automate Processes and Anticipate Customer Needs

Genpact (NYSE: G), a global leader in digitally-powered business process management and services, today launched its Neural Intelligence Platform that harnesses the power of artificial intelligence technologies, and brings middle and back office processing to the same level of digital automation as the front office to drive seamless customer journeys. Using a cognitive system powered by natural language processing, machine and deep learning techniques, the platform provides a versatile artificial intelligence-based capability that digitizes many business process solutions, including omni-channel management, contact center, account payable query management, and financial and accounting automation. The platform automates and improves processes, continually learns, and even can help anticipate customers' needs. Enterprises struggle to effectively integrate digital technologies into business processes that cut across the company to deliver the right customer experience. Analytics also must drive more upstream decisions around product design, customer sentiment, and distribution chain visibility.