Should A Bot Have to Tell You It's a Bot? – Member Feature Stories – Medium

Let's say you have a question regarding your bank account, so you visit your bank's website to find a phone number to call them. While you're looking for that, a chat box pops up in the corner of the window, asking if you'd like to chat live with an agent for help. "Why not?" you think to yourself, and click to start the conversation. So far so good, but let's say your question is how you can protect your account from your ex who may still have access. You explain the situation and the agent asks you questions about your account, eventually recommending that you create a new, separate account into which you can move your money.