The AI mindset: designing the workforce of the future

With AI today, we are on the precipice of something big. Salesforce announced its Einstein AI, IBM and Salesforce announced a landmark AI partnership for business and Forrester predicts that businesses using AI will steal $1.2 trillion per annum from their less informed peers by 2020. These are signals of what's to come in the near future. But the starting point of the AI journeys that we see with most customers, I'd characterize as a crash collision between data and end user experience. And this is where I think a lot of companies get stuck.