Robotic Process Automation (RPA): How to persuade skeptics

IT automation and business automation aren't quite the same thing, but they produce a common side effect in their initial phases: They freak people out. If you tell someone that you're going to automate a lot of the work that they do today, they think that means they'll be out of a job tomorrow, or soon thereafter. "Every time there is a technology revolution, people fear they are going to lose their jobs, and that is not the case," says Denise Leaser, president of GreatBizTools. "History has shown that just the opposite happens. Some jobs go away, but far more jobs are created."