AI IN CUSTOMER COMMUNICATION - 5 PRELIMINARY QUESTIONS

AI is set to be a game-changer for businesses across every industry. Artificial intelligence is undoubtedly changing the way companies address and interact with their customers. Pluq, the increasing adoption of digital language assistants such as Alexa and Co., Siri and Amazon Echo, in private households is leading-edge. A new study by Bitkom and Deloitte on the future of consumer technology showed that, in addition to 13%, who already had an intelligent virtual assistantin 2018, 4% of those surveyed are planning a purchase a voice assistant in 2019 and 27% can imagine controlling devices by voice in the future. The fact that, according to Gartner, 30% of companies will use AI for at least one key sales process in 2020, which encourages AI adaptation.