Automation And AI Actually Relieve Workplace Stress, And Customers Will Notice

For some time, we've been hearing about how automation -- and lately, artificial intelligence -- is killing jobs, robotizing tasks, and working overtime to make everyone's workdays a total misery. Now, a new study suggests that automation may actually make worklives a little better, taking away the boring and tedious tasks and leaving more interesting stuff for humans. That's the takeaway from a survey of 34,000 workers in 18 countries worldwide, sponsored by Verint, which finds technology may help more than it hurts when it comes to workplace stress. Many of us may have intuitively known this, of course -- the handiness of mobile, the ability to share working docs online, the ability to communicate at a moment's notice, the ability to grab and verify information -- have helped ease many working situations. It's good to see this verified in a large-scale study.