Reality check: Analysts check in on the AI hype cycle

When analysts evaluate the maturity of AI, the first step is to parse out the many technologies that fall under the AI umbrella. Natural language processing, RPA, machine learning and deep learning have all found individual use cases across industries within the past few years. "2020 is the year that AI is going to enter the mainstream of enterprise adoption," said Jack Fritz, a principal in Deloitte Consulting LLP's Technology, Media, and Telecommunications practice. "It's already integrated into a lot of enterprise applications like ERP, CRM." In a survey of 1,100 AI adopters, Deloitte found that about 70% are using machine learning and around half of them were deploying deep learning.