Artificial intelligence isn't good enough to "fight the rise of online mobs," as Google hopes

A technology incubator in the company, called Jigsaw--formerly known as Google Ideas--says it intends to spot and remove digital harassment with an automated program called Conversation AI. So if Conversation AI or similar tools make it easier and more efficient to exercise such control, it's a reminder that "solving" the abuse problem, whether through human or automated means, requires moving away from maximal inclusivity as the highest ideal online. The Wild West nature of those sites will become only more apparent if tools like Conversation AI make moderated sites function even better. While Jigsaw efforts like Project Shield aim to provide defenses for politically sensitive websites, Conversation AI makes it easier to filter out unwanted speech--but the question is, unwanted by whom?