Portland State Research & Graduate Studies

The news is filled with stories of how artificial intelligence (AI) will reshape our lives. Over the last forty years, digital computers have transformed every business. We now take word processing, spreadsheets, databases, computer control, CRM, ERP, the internet, cloud computing, and other IT business capabilities for granted. Artificial intelligence solves a whole new set of business problems that were either extremely difficult or impossible for traditional digital computers. Businesses will use AI to create new value, increase efficiency, optimize operations, and boost customer service.