Artificial Intelligence for IT Operations: an Overview

Artificial intelligence for IT operations (AIOps) combines sophisticated methods from deep learning, data streaming processing, and domain knowledge to analyse infrastructure data from internal and external sources to automate operations and detect anomalies (unusual system behavior) before they impact the quality of service. Odej Kao, professor at the University of Technology Berlin, gave a keynote presentation about artificial intelligence for IT operations at DevOpsCon Berlin 2021. In data stream processing we frequently struggle to find sufficient amounts of data. On the other hand, in AIOps we have many different sources (e.g., metric, logs, tracing, events, alerts) with several Terabytes of data produced in a typical IT infrastructure per day. We utilize the power of these hidden gems to assist DevOps administrators and jointly with the AI-models improve the availability, security, and the performance of the overall system.