Predictive Thursdays: Empathy, Facial Recognition, and Machine Learning

Our CEO Bill McDermott says, "Everything has to start with empathy for the end user." So, more precisely, what is empathy? It is "The quality of feeling and understanding another persons' situation in the present movement and communicating this to the person." A machine's ability to read the "emotion states" of a mind (body language, voice, and facial expression) is critical in the new paradigm of an autonomous system. Empathy changes the way we feel and more importantly, machines can be trained to recognize, express, and "have" emotions by reading those three emotion states.