Walgreens Boots Alliance Advances Transformation of Its Global Information Technology

Walgreens Boots Alliance, Inc. and Tata Consultancy Services, a leading global information technology (IT) services, consulting and business solutions organization, announced that the companies have expanded their strategic partnership to advance WBA's transformation of its global IT function by launching a new operating model for IT Run and Operational services, enabling WBA to accelerate its digitalization program to advance innovation for customers, drive organizational efficiencies across the company and further reduce its cost base. "WBA is building a scalable, sustainable and globally unified IT operating model that is focused on digital transformation, automation of service delivery and innovation" The expansion of the WBA and TCS strategic partnership is based on WBA's review of its IT operating model and vendor landscape. As a result, the WBA global IT team will focus on leading and supporting strategic technology projects that create customer value through the development of new digital products and services on its business platforms. Following a period of transition, TCS will provide Run and Operational managed services, including application maintenance and support, infrastructure and security operations. The TCS approach will blend artificial intelligence, machine learning and advanced software engineering to enhance operational resilience and boost productivity.