Language Processing Tools Improve Care Delivery for Providers

But advances in natural language processing, or NLP, a branch of artificial intelligence that allows computers to understand spoken or typed remarks, are prompting healthcare organizations to leverage that field. In areas such as voice-activated assistants and speech recognition platforms, NLP is creating better experiences by expanding patient access to information, cutting transcription costs and delays, and improving the quality of health records. Providers also report the tools can lower stress and allow more face time during appointments. That's because speech offers unique distinction. "It's more detailed and nuanced, and it's the more natural way to convey what you're thinking," says Dr. Genevieve Melton-Meaux, a professor of surgery and health informatics at the University of Minnesota.