Shell taps into AI to streamline operations and refine customer-centricity

That Smart Manufacturing system advises engineers each morning about any trend it has detected during the previous day, he says. "As well as highlighting any issues, the system provides options and recommendations on the best temperatures, pressures and running speeds that can help get an extra 10 tonnes or even 100 tonnes of [refined material] out each day -- and that can be worth a lot of money," says Walker. Another of the AI technology platforms in action at Shell Downstream is Salesforce.com's It is able to make predictions and recommendations by digesting operational data as it passes through the systems, for example, prioritizing the order in which maintenance tasks should be tackled. "It's helping us make faster and better decisions," says Walker.