Conversational Artificial Intelligence -- The Final Phase Of The Information Revolution

The development of artificial intelligence (AI)-powered assistants for business conversations has shown that they are highly effective for supporting sales, service and other business functions across multiple industries. For example, virtual sales assistants have humanistic conversations with customers and prospects, and they enable companies to handle more leads than ever before while delivering polite and persistent lead follow-up that translates to increased sales – and these virtual assistants never get tired or sick or take a day off. Companies love these technologies because the assistant's efforts free up salespeople to do more valuable activities, and customers love them because they have a great experience and get attention when they need it. It is important to remember that today's era of intuitive conversational AI was built on past innovations in AI, and I like to think that today's AI is the final phase of the "information revolution" that we're currently experiencing. It started with email and technologies like Usenet discussions, as well as simple search engines like Lycos and directories like Yahoo, and it has morphed into assistants like Google, Alexa, Cortana and Siri – and the pace of innovation is not slowing.