Robotic Process Automation and chatbots – where automation and humanity intersect

Historically, the term automation refers to the notion of work typically done by humans instead being conducted by machines operating within a self-governing system. In many industries, automation is not just commonplace, it's a necessity – there's no way that sectors such as manufacturing, automotive and medicine would be able keep up with demand without automated systems that perform tasks at a rate that would be impossible for human workforces. But today, automation can apply just as much to the services industry, allowing businesses to hand control of business processes over to bots. And that's largely thanks to the growth of Robotic Process Automation (RPA), something we revealed in a recent report published by The AI Journal. Robotic Process Automation (RPA) can automate and digitize the repetitive processes typically performed by human operators, and it is proving increasingly popular in the business world.