Artificial intelligence: How to turn Siri into Samantha - BBC News

"I don't know what you mean - how about a web search for it?" If you want the latest football scores, to add meetings to your calendar or launch an app, today's virtual assistants are relatively good at understanding your voice and doing what's asked. But try to have the type of natural conversation seen in sci-fi movies featuring artificial intelligence systems - from HAL in 2001 to the sultry-voiced operating system Samantha in Spike Jonze's Her - and you'll find your device about as smart as a waterproof teabag. "Google and Apple are painfully aware that their systems are not getting better fast enough because right now Siri and Google Now and the other personal assistant type applications are all programmed by hand," says Steve Young, professor of information engineering at the University of Cambridge. "If you speak to Siri about baseball it seems relatively intelligent, but if you ask it something much less common it doesn't really do anything except for a web search. "That's an indication that the programmers have been busy trying to anticipate what people want to ask about baseball but haven't thought about people who ask about, for example, GPU chips because you don't get many queries about that." Microsoft doesn't yet have a virtual assistant on its Windows Phone platform, but the company is experimenting with AI in lifts and reception desks at its headquarters. Eric Horvitz, managing director of Microsoft's research unit, believes part of the solution involves allowing computers to look beyond questions posed. "The ability of a system to understand more broadly what the overall context of a communication is turns out to be very important," he told the BBC. "There are some critical signals in context.