UBS Bank: Amelia AI and Customer Service

What is Amelia artificial intelligence? How can the AI platform help improve banking and financial services while keeping operating costs low? Tom DeCarlo, UBS head of client services in the Americas, tells industry analyst Michael Krigsman at CXOTalk during the IPsoft Digital Workforce Summit in New York about the company's efforts to improve efficiency and increase the quality of customer experiences through technology. UBS is continuously training its workforce with focuses on policy process and procedure, but is also using IPsoft's Amelia AI platform to help ensure a return on investment. At UBS, Amelia works within a contact center to help CSAs and sales assistants work more quickly to assist financial advisers and account holders.