How Artificial Intelligence Fared in 2018 Will Define Its Path in 2019

At the end of 2017, we took a look at what enterprises would be spending money on over the course of 2018 in the artificial intelligence (AI) space and were able to identify 10 different kinds of products. In fact, looking at the wider technology market we found that AI was the common denominator in all predictions of enterprise buying behavior over the year. At the beginning of 2018, folks working in the AI space predicted its slow, but steady, move into the digital workplace and take over some of the mundane tasks to let employees focus on higher-level tasks. Now at the end of 2018, it appears we got it right. One of the most significant predictions was that AI would move into the digital workplace via customer experience technologies.