A Data Product View on Conversational AI

Unlike humans, conversational artificial intelligence (AI), most commonly deployed today via chatbots, are "up" 100% of the time. Beyond chatbots, automated voice response systems (as annoying as they may still be) and virtual voice assistants all utilize conversational AI to power human-to-machine dialog. Conversational AI is the technology that allows users to ask queries to a machine and get automated responses. The most notable of these machines are the virtual assistants such as Alexa, Siri, and Google Assistant. At the heart of Conversation AI, is the utilization of Natural Language Processing (NLP).