Suncorp uses AI to drill into insurance claim data

Suncorp used an artificial intelligence engine to identify hundreds of claims that had fallen off the radar of a particular leader and business, allowing it to expedite their resolution. The insurer was last year revealed to be a user of ThoughtSpot's search and AI-driven analytics platform when the vendor launched A/NZ operations. Analytics transformation principal consultant David Babich told ThoughtSpot's Beyond 2018 conference last year that adoption of ThoughtSpot was designed "to increase our end users' self-service capability". "Every time someone had a question, or even needed to change a simple question within our organisation, it required a technical response from our chief data office," Babich said. "Our end users did not have the tools or capabilities to make those changes themselves."